Refund policy

We want you to be 100% happy with your purchase from Akamas Gear. If something isn’t right, we offer easy returns within 30 days of delivery.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

General terms

  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  • Refunds are issued to the original payment method. We do not offer exchanges at this time — simply return the item and place a new order.
  • Unfortunately, we cannot accept returns on  gift cards.
  • Original shipping fees are non-refundable.

 

UK Returns

Returning an item from the UK? We've made it simple:

  1. Request your return label by emailing support@akamasgear.com
  2. We'll email you a Royal Mail tracked returns label you can print at home.
  3. Drop off your parcel at any Royal Mail Post Office or Collection Point.
  4. £3.50 will be deducted from your refund to cover the return shipping cost. (No charge will be deducted in the event of a damaged product)

 

International returns

If you're returning an item from outside of the UK:

  • You will need to arrange and pay for return postage yourself.
  • Please use a tracked service where possible and keep your proof of postage.
  • We do not deduct any return fees for international returns — you’ll be refunded in full (excluding original shipping).

Return Address:
Akamas Gear Returns
41 Netherfield Road
Leeds
LS20 9DN
United Kingdom

 

Note: If you still have questions or if more than 15 business days have passed since we’ve approved your return, please contact us at support@akamasgear.com